Businesses today need to tackle several challenges to stay competitive and keep the everyday business afloat. The bigger a company grows with offices spread around the globe, the more complex the working environment becomes. The main challenges that arise are often related to working habits, information, and communication.
It’s no joke when it’s said that information is the new oil of companies. Whether it’s sales figures, customer insight data or some other type of data, it can serve you well when analyzed and utilized properly. The challenge is how to make sure the information is accessible and easy to find for employees who need it, at the correct time.
Internal communication can either create a competitive advantage or slow things down. This is why there are so many tools available today for better, faster and more transparent communication.
Stop for a moment and think back to what enterprise collaboration looked like before the advent of mobile and wireless machine-to-machine (M2M) communications. Devices existed that combined telephony and computing; however, they were fairly simple and rudimentary (e.g., caller identification). During this time, a collaborative enterprise environment tended to consist of a desk phone, an email account and perhaps a form of instant messaging.
Later, the first-generation iPhone was released (in 2007) followed by the 2008 release of the App store, which enabled users to shop, download and use a number of applications on their mobile devices. Well before this, M2M data was already being leveraged in revolutionary new ways, leading to capabilities like global positioning technology (GPS) for business use. Soon, the word “smart” began to describe more business processes and workflows. Meanwhile, user demand for technology to support remote work was exploding as the telecommuter population grew by leaps and bounds.
Indeed, enterprise collaboration has irrevocably changed thanks to achievements made in mobile and wireless M2M communications. Let’s take a look at a modern day example of how M2M communications can enhance enterprise collaboration efforts …
Imagine that a law firm invests in an embedded M2M solution that connects to every employee’s mobile device. The system will register when a lawyer is outside of the office visiting his partner, and so calls will automatically be routed to his mobile device. When he returns to access documents in-office, his location is detected and calls are now automatically routed to his desk phone. Such a solution handles call routing through M2M intelligence, or communication between the mobile device and the central system. Problems can be mitigated quicker, decisions can be made faster and employees can be kept more informed of operations at all times.
M2M technology has proven that it is worth its weight in gold for enterprise collaboration. So, consider whether this type of integrated, embedded real-time communications environment will benefit your organization.