xRM helps organizations to consolidate customer information and documents into a single CRM database so business users can more easily access and manage. Record various customer interactions (email, phone calls, etc), automating various workflow processes such as tasks, calendars and alerts, and giving managers the ability to track performance and productivity based on information logged within the system.

xRM SoftSuite – Summary

  • Lead Management thru Integrated Google Search,
  • Complete Marketing Lifecycle,
  • Complete Sales Cycle (opportunity, Quotes, Invoices),
  • Inventory Management with Multiple warehouses,
  • Support Portal,
  • Reporting & Dash boarding

xrm-features

FEATURES
Marketing Automation Sales Force Automation
·         Campaign Management

·         Mass Mail with Email Templates

·         Send & Receive SMS in CRM

·         Google Apps Integration

·         Calendaring & To Do Tasks

·         Document Management

·         Leads Management

·         Accounts Management

·         Sales Pipeline Tracking

·         Opportunities Management

·         Covert Quotation from Opportunity

·         Covert Invoice from Quotation

·         Service & Service Contracts

·         Capture Website Leads (Google)

Business Intelligence Customer Support
·         Dashboards & Charts

·         Advanced Reporting

·         Alerts & Notifications

·         Scheduled Reports

·         Data Analysis

·         Account Management

·         Manage Service Contracts

·         Customer Issue Management

·         Customer Portal

·         Knowledgebase, FAQs

Operations Management Extensible
·         Project Management

·         PO & Vendor Management

·         Invoicing, Payment & Receipts

·         Customer Asset Management

·         Computer Telephony Integration

·         Modular Architecture

·         Web Services API

·         Mobile Interface

·         Import / Export Data

·         Configurable Workflows